CFPB Consumer Complaint Profile
Virginia Housing Development Authority
Behind the 95 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 95
- Total complaints
- Mid-range
- 8
- Last 12 months
- 85.3%
- Timely response
- Bottom quartile
- 4
- States affected
The verdict
95 CFPB complaints put Virginia Housing Development Authority at #1357 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 85.3%, the 13th percentile for the 100+ complaint peer group.
- #1357
- of 3,843 companies by volume
- 85.3%
- on time (13th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Virginia Housing Development Authority vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.3% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 2 |
| 2013 | 8 |
| 2014 | 8 |
| 2015 | 9 |
| 2016 | 2 |
| 2017 | 10 |
| 2018 | 4 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 9 |
| 2023 | 12 |
| 2024 | 7 |
| 2025 | 14 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Virginia Housing Development Authority
The CFPB Consumer Complaint Database has logged 95 complaints against Virginia Housing Development Authority overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 4 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Virginia Housing Development Authority posts a 85.3% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 6.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 3.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Virginia Housing Development Authority have?
95 complaints have been filed against Virginia Housing Development Authority with the CFPB overall - 8 of them in the past year.
Does Virginia Housing Development Authority respond to complaints on time?
CFPB complaints against Virginia Housing Development Authority draw a 85.3% timely-response rate inside the expected window.
What product generates the most complaints for Virginia Housing Development Authority?
Among all products tied to Virginia Housing Development Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Virginia Housing Development Authority?
"Trouble during payment process" is the single most frequently cited issue in complaints against Virginia Housing Development Authority - see all issues and counts above.
How do I file a complaint against Virginia Housing Development Authority?
You can file a complaint against Virginia Housing Development Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Virginia Housing Development Authority?
The CFPB has recorded complaints against Virginia Housing Development Authority from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Virginia Housing Development Authority: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Virginia Housing Development Authority have?
95 complaints have been filed against Virginia Housing Development Authority with the CFPB overall - 8 of them in the past year.
Does Virginia Housing Development Authority respond to complaints on time?
CFPB complaints against Virginia Housing Development Authority draw a 85.3% timely-response rate inside the expected window.
What product generates the most complaints for Virginia Housing Development Authority?
Among all products tied to Virginia Housing Development Authority, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Virginia Housing Development Authority?
"Trouble during payment process" is the single most frequently cited issue in complaints against Virginia Housing Development Authority - see all issues and counts above.
How do I file a complaint against Virginia Housing Development Authority?
You can file a complaint against Virginia Housing Development Authority directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Virginia Housing Development Authority?
The CFPB has recorded complaints against Virginia Housing Development Authority from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.