CFPB Consumer Complaint Profile
Western Alliance Bancorporation
Behind the 107 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 107
- Total complaints
- Mid-range
- 22
- Last 12 months
- 100%
- Timely response
- Top decile
- 24
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Western Alliance Bancorporation has accumulated 107 complaints, placing it #1283 by volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1283
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 24
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Western Alliance Bancorporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 5 |
| 2017 | 3 |
| 2018 | 5 |
| 2020 | 8 |
| 2021 | 6 |
| 2022 | 2 |
| 2023 | 16 |
| 2024 | 31 |
| 2025 | 25 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Western Alliance Bancorporation
Western Alliance Bancorporation carries 107 complaints in the CFPB's database, 22 of them filed within the past 12 months. Consumers spanning 24 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Western Alliance Bancorporation posts a 100% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 12.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 17.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Western Alliance Bancorporation have?
Western Alliance Bancorporation has 107 total consumer complaints filed with the CFPB, with 22 filed in the last 12 months.
Does Western Alliance Bancorporation respond to complaints on time?
CFPB complaints against Western Alliance Bancorporation draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Western Alliance Bancorporation?
"Mortgage" draws more CFPB complaints against Western Alliance Bancorporation than any other product - see the full breakdown above.
What is the most common complaint issue with Western Alliance Bancorporation?
The most common issue reported by consumers about Western Alliance Bancorporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Western Alliance Bancorporation?
You can file a complaint against Western Alliance Bancorporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Alliance Bancorporation?
Consumers in 24 states and territories have filed complaints about Western Alliance Bancorporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Western Alliance Bancorporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Western Alliance Bancorporation have?
Western Alliance Bancorporation has 107 total consumer complaints filed with the CFPB, with 22 filed in the last 12 months.
Does Western Alliance Bancorporation respond to complaints on time?
CFPB complaints against Western Alliance Bancorporation draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Western Alliance Bancorporation?
"Mortgage" draws more CFPB complaints against Western Alliance Bancorporation than any other product - see the full breakdown above.
What is the most common complaint issue with Western Alliance Bancorporation?
The most common issue reported by consumers about Western Alliance Bancorporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Western Alliance Bancorporation?
You can file a complaint against Western Alliance Bancorporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Western Alliance Bancorporation?
Consumers in 24 states and territories have filed complaints about Western Alliance Bancorporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.