CFPB Consumer Complaint Profile
Xoom Corporation
Consumers have filed 290 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 290
- Total complaints
- 11
- Last 12 months
- 97.9%
- Timely response
- 42
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Xoom Corporation sits at #717, with 290 complaints logged. Its on-time response rate is 97.9%, ahead of the 93% median among companies with 100+ complaints.
- #717
- of 3,848 companies by volume
- 97.9%
- answered on time
- Money transfer, virt…
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 10 |
| 2015 | 14 |
| 2016 | 15 |
| 2017 | 13 |
| 2018 | 25 |
| 2019 | 30 |
| 2020 | 33 |
| 2021 | 80 |
| 2022 | 20 |
| 2023 | 16 |
| 2024 | 14 |
| 2025 | 13 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Xoom Corporation
290 complaints against Xoom Corporation appear in the CFPB record, including 11 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
97.9% of CFPB-forwarded complaints against Xoom Corporation get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 27.1% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 29% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Xoom Corporation have?
The CFPB has logged 290 complaints against Xoom Corporation to date, of which 11 came in over the last 12 months.
Does Xoom Corporation respond to complaints on time?
Xoom Corporation has a 97.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Xoom Corporation?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Xoom Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Xoom Corporation?
The most common issue reported by consumers about Xoom Corporation is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Xoom Corporation?
You can file a complaint against Xoom Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Xoom Corporation?
Xoom Corporation has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~290)
Also handles Money transfer, virtual currency, or money service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.