CFPB Consumer Complaint Profile
Xoom Corporation
Consumers have filed 290 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 290
- Total complaints
- Above average
- 11
- Last 12 months
- 97.9%
- Timely response
- Below median
- 42
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Xoom Corporation sits at #715, with 290 complaints logged. Its on-time response rate is 97.9%, the 47th percentile among companies with 100+ complaints.
- #715
- of 3,843 companies by volume
- 97.9%
- on time (47th pctile)
- Money transfer, virt…
- most-complained product
- 42
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Xoom Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.9% Around the middle higher than 47% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 10 |
| 2015 | 14 |
| 2016 | 15 |
| 2017 | 13 |
| 2018 | 25 |
| 2019 | 30 |
| 2020 | 33 |
| 2021 | 80 |
| 2022 | 20 |
| 2023 | 16 |
| 2024 | 14 |
| 2025 | 13 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Xoom Corporation
290 complaints against Xoom Corporation appear in the CFPB record, including 11 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. "Money transfer, virtual currency, or money service" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Other transaction problem," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Xoom Corporation draw a 97.9% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 27.1% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 29% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Xoom Corporation have?
The CFPB has logged 290 complaints against Xoom Corporation to date, of which 11 came in over the last 12 months.
Does Xoom Corporation respond to complaints on time?
Xoom Corporation has a 97.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Xoom Corporation?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Xoom Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Xoom Corporation?
The most common issue reported by consumers about Xoom Corporation is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Xoom Corporation?
You can file a complaint against Xoom Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Xoom Corporation?
Xoom Corporation has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Xoom Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (27.1% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Xoom Corporation have?
The CFPB has logged 290 complaints against Xoom Corporation to date, of which 11 came in over the last 12 months.
Does Xoom Corporation respond to complaints on time?
Xoom Corporation has a 97.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Xoom Corporation?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Xoom Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Xoom Corporation?
The most common issue reported by consumers about Xoom Corporation is "Other transaction problem." All complaint issues are listed above with their counts.
How do I file a complaint against Xoom Corporation?
You can file a complaint against Xoom Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Xoom Corporation?
Xoom Corporation has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.