Higher-rate state profile

Florida: high per-capita complaints

Florida residents filed 1,911,224 CFPB complaints (8452.7/100K) - a higher-third per-capita rate. See which companies and products drive the volume.

Data updated 2026-08-14

1,911,224
Total complaints
8452.7
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

Florida residents have filed 1,911,224 CFPB complaints - 8452.7 per 100,000 people, one of the highest complaint rates in the country (#2 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: District of Columbia and Georgia.

#2
of 52 states by complaints per 100K
8453
complaints per 100,000 residents
Credit reporting o…
most-complained product

Florida vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

8,453 Higher than most lower rate than 2% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Florida

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.543,365Transunion Intermediate Hold…536,520Experian Information Solutio…470,000Bank of America, National As…19,450Wells Fargo & Company17,775JPMorgan Chase & Co.15,414Capital One Financial Corpor…14,974Citibank, N.a.12,018

Top Companies in Florida

Nearest per-capita peers: District of Columbia; Georgia; Mississippi.

1.Equifax, Inc. 543,365 Also complaint-heavy in Washington and Oklahoma. 2.Transunion Intermediate Holdings, Inc. 536,520 Also complaint-heavy in Georgia and Maryland. 3.Experian Information Solutions Inc. 470,000 Also complaint-heavy in Utah and Hawaii. 4.Bank of America, National Association 19,450 Also complaint-heavy in Arizona and Oregon. 5.Wells Fargo & Company 17,775 Also complaint-heavy in West Virginia and California. 6.JPMorgan Chase & Co. 15,414 Also complaint-heavy in Missouri and Mississippi. 7.Capital One Financial Corporation 14,974 Also complaint-heavy in Illinois and Massachusetts. 8.Citibank, N.a. 12,018 Also complaint-heavy in Hawaii and Idaho. 9.CBC Companies, Inc. 8,188 Also complaint-heavy in Montana and Mississippi. 10.Synchrony Financial 7,864 Also complaint-heavy in South Carolina and Connecticut. 11.Resurgent Capital Services L.P. 7,035 Also complaint-heavy in Kentucky and Iowa. 12.LexisNexis 6,983 Also complaint-heavy in Delaware and Iowa. 13.Encore Capital Group Inc. 6,796 Also complaint-heavy in New Jersey and Louisiana. 14.Portfolio Recovery Associates, LLC 6,588 Also complaint-heavy in Hawaii and Maine. 15.American Express Company 5,412 Also complaint-heavy in Connecticut and Alabama.

Rising year-over-year volume

Florida in the higher-rate third

Consumers in Florida have filed 1,911,224 CFPB complaints (8452.7 per 100,000 residents) - a higher-third per-capita rate among states and territories in this extract. "Credit reporting or other personal consumer reports" leads the product mix - the usual friction point when per-capita volume runs hot. Equifax, Inc. draws the most complaints from Florida residents in the top-companies table above. On the per-capita ladder, nearest peers are District of Columbia and Georgia.

Year-over-year, complaint volume from Florida rose from 391,534 in 2024 to 791,174 in 2025 - a change of +102%. 197,861 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. A swing this large on an already high-rate state can coincide with a servicing failure at a major bureau or a local enforcement wave - still check the company table before inferring a statewide crisis.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - high per-capita states: how rates and company concentration are computed.

Compare all-state rankings, browse every state profile, or see the national complaint picture.