Higher-rate state profile

District of Columbia: high per-capita complaints

District of Columbia residents filed 51,105 CFPB complaints (7526.8/100K) - a higher-third per-capita rate. See which companies and products drive the volume.

Data updated 2026-08-14

51,105
Total complaints
7526.8
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

District of Columbia residents have filed 51,105 CFPB complaints - 7526.8 per 100,000 people, one of the highest complaint rates in the country (#3 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: Mississippi and Florida.

#3
of 52 states by complaints per 100K
7527
complaints per 100,000 residents
Credit reporting o…
most-complained product

District of Columbia vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

7,527 Higher than most lower rate than 4% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in District of Columbia

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.12,113Transunion Intermediate Hold…11,579Experian Information Solutio…10,823Bank of America, National As…981Capital One Financial Corpor…944Wells Fargo & Company921Citibank, N.a.812JPMorgan Chase & Co.781

Top Companies in District of Columbia

Nearest per-capita peers: Mississippi; Florida; Louisiana.

1.Equifax, Inc. 12,113 Also complaint-heavy in Oklahoma and Iowa. 2.Transunion Intermediate Holdings, Inc. 11,579 Also complaint-heavy in Maryland and Tennessee. 3.Experian Information Solutions Inc. 10,823 Also complaint-heavy in West Virginia and South Dakota. 4.Bank of America, National Association 981 Also complaint-heavy in Oregon and Kansas. 5.Capital One Financial Corporation 944 Also complaint-heavy in Massachusetts and Nevada. 6.Wells Fargo & Company 921 Also complaint-heavy in Florida and Virginia. 7.Citibank, N.a. 812 Also complaint-heavy in Nebraska and Wyoming. 8.JPMorgan Chase & Co. 781 Also complaint-heavy in Delaware and New Mexico. 9.Navy Federal Credit Union 505 Also complaint-heavy in Montana and California. 10.PNC Bank N.A. 413 Also complaint-heavy in Wisconsin and Connecticut. 11.American Express Company 333 Also complaint-heavy in Alabama and Mississippi. 12.Synchrony Financial 287 Also complaint-heavy in Connecticut and Kentucky. 13.Navient Solutions, LLC. 284 Also complaint-heavy in Illinois and Massachusetts. 14.TD Bank Us Holding Company 261 Also complaint-heavy in Georgia and Arizona. 15.Aes/Pheaa 251 Also complaint-heavy in Delaware and Rhode Island.

Rising year-over-year volume

District of Columbia in the higher-rate third

Consumers in District of Columbia have filed 51,105 CFPB complaints (7526.8 per 100,000 residents) - a higher-third per-capita rate among states and territories in this extract. "Credit reporting or other personal consumer reports" leads the product mix - the usual friction point when per-capita volume runs hot. Equifax, Inc. draws the most complaints from District of Columbia residents in the top-companies table above. On the per-capita ladder, nearest peers are Mississippi and Florida.

Year-over-year, complaint volume from District of Columbia rose from 9,832 in 2024 to 17,156 in 2025 - a change of +74%. 4,280 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. A swing this large on an already high-rate state can coincide with a servicing failure at a major bureau or a local enforcement wave - still check the company table before inferring a statewide crisis.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - high per-capita states: how rates and company concentration are computed.

Compare all-state rankings, browse every state profile, or see the national complaint picture.