CFPB Consumer Complaint Profile
Acre Mortgage
17 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 17
- Total complaints
- 0
- Last 12 months
- 70.6%
- Timely response
- 6
- States affected
The verdict
Acre Mortgage ranks #3077 of 3,848 financial companies by CFPB complaint volume, with 17 complaints on record. 70.6% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #3077
- of 3,848 companies by volume
- 70.6%
- answered on time
- Mortgage
- most-complained product
- 6
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 1 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 2 |
| 2023 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acre Mortgage
The CFPB Consumer Complaint Database has logged 17 complaints against Acre Mortgage overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Acre Mortgage answers 70.6% of forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 16.7% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11.8% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acre Mortgage have?
Acre Mortgage has 17 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Acre Mortgage respond to complaints on time?
Acre Mortgage's CFPB timely-response rate is 70.6%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Acre Mortgage?
The most complained-about product for Acre Mortgage is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Acre Mortgage?
The most common issue reported by consumers about Acre Mortgage is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Acre Mortgage?
You can file a complaint against Acre Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acre Mortgage?
Consumers in 6 states and territories have filed complaints about Acre Mortgage with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~17)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.