CFPB Consumer Complaint Profile
Alcova Mortgage LLC
Behind the 13 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 13
- Total complaints
- 0
- Last 12 months
- 84.6%
- Timely response
- 6
- States affected
The verdict
13 CFPB complaints put Alcova Mortgage LLC at #3413 out of 3,848 financial companies ranked by complaint volume. 84.6% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #3413
- of 3,848 companies by volume
- 84.6%
- answered on time
- Mortgage
- most-complained product
- 6
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2021 | 3 |
| 2022 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Alcova Mortgage LLC
Alcova Mortgage LLC carries 13 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Alcova Mortgage LLC answers 84.6% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 0% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 23.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Alcova Mortgage LLC have?
The CFPB has logged 13 complaints against Alcova Mortgage LLC to date, of which 0 came in over the last 12 months.
Does Alcova Mortgage LLC respond to complaints on time?
84.6% of the CFPB complaints against Alcova Mortgage LLC get a response within the expected window.
What product generates the most complaints for Alcova Mortgage LLC?
Among all products tied to Alcova Mortgage LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Alcova Mortgage LLC?
The most common issue reported by consumers about Alcova Mortgage LLC is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Alcova Mortgage LLC?
You can file a complaint against Alcova Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Alcova Mortgage LLC?
Alcova Mortgage LLC has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~13)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.