CFPB Consumer Complaint Profile
United Collection Bureau, Inc.
Consumers have filed 1,684 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 1,684
- Total complaints
- 397
- Last 12 months
- 98.9%
- Timely response
- 51
- States affected
The verdict
United Collection Bureau, Inc. ranks #240 of 3,848 financial companies by CFPB complaint volume, with 1,684 complaints on record. 98.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #240
- of 3,848 companies by volume
- 98.9%
- answered on time
- Debt collection
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 26 |
| 2014 | 82 |
| 2015 | 53 |
| 2016 | 53 |
| 2017 | 38 |
| 2018 | 64 |
| 2019 | 78 |
| 2020 | 82 |
| 2021 | 167 |
| 2022 | 150 |
| 2023 | 146 |
| 2024 | 244 |
| 2025 | 413 |
| 2026 | 88 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Collection Bureau, Inc.
United Collection Bureau, Inc. carries 1,684 complaints in the CFPB's database, 397 of them filed within the past 12 months. Consumers spanning 51 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, United Collection Bureau, Inc. answers 98.9% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 16.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Collection Bureau, Inc. have?
The CFPB has logged 1,684 complaints against United Collection Bureau, Inc. to date, of which 397 came in over the last 12 months.
Does United Collection Bureau, Inc. respond to complaints on time?
United Collection Bureau, Inc. has a 98.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for United Collection Bureau, Inc.?
Among all products tied to United Collection Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with United Collection Bureau, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against United Collection Bureau, Inc. - see all issues and counts above.
How do I file a complaint against United Collection Bureau, Inc.?
You can file a complaint against United Collection Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Collection Bureau, Inc.?
Consumers in 51 states and territories have filed complaints about United Collection Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,684)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.