CFPB Consumer Complaint Profile
United Collection Bureau, Inc.
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,684
- Total complaints
- Among the highest
- 397
- Last 12 months
- 98.9%
- Timely response
- Above median
- 51
- States affected
The verdict
United Collection Bureau, Inc. ranks #240 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 59th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Collection Bureau, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.9% Higher than most higher than 59% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 244 in 2024 to 413 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 26 |
| 2014 | 82 |
| 2015 | 53 |
| 2016 | 53 |
| 2017 | 38 |
| 2018 | 64 |
| 2019 | 78 |
| 2020 | 82 |
| 2021 | 167 |
| 2022 | 150 |
| 2023 | 146 |
| 2024 | 244 |
| 2025 | 413 |
| 2026year in progress | 88 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Collection Bureau, Inc.
United Collection Bureau, Inc. draws a nationwide spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Collection Bureau, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Collection Bureau, Inc. have?
The CFPB has logged 1,684 complaints against United Collection Bureau, Inc. to date, of which 397 came in over the last 12 months.
Does United Collection Bureau, Inc. respond to complaints on time?
United Collection Bureau, Inc. has a 98.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for United Collection Bureau, Inc.?
Among all products tied to United Collection Bureau, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with United Collection Bureau, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against United Collection Bureau, Inc. - see all issues and counts above.
How do I file a complaint against United Collection Bureau, Inc.?
You can file a complaint against United Collection Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Collection Bureau, Inc.?
Consumers in 51 states and territories have filed complaints about United Collection Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.