CFPB Consumer Complaint Profile
American Financial Network Inc.
What 247 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 247
- Total complaints
- 37
- Last 12 months
- 92.3%
- Timely response
- 36
- States affected
The verdict
247 CFPB complaints put American Financial Network Inc. at #794 out of 3,848 financial companies ranked by complaint volume. It answers 92.3% of complaints on time - below the 93% median for companies with 100+ complaints.
- #794
- of 3,848 companies by volume
- 92.3%
- answered on time
- Mortgage
- most-complained product
- 36
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 13 |
| 2017 | 14 |
| 2018 | 12 |
| 2019 | 14 |
| 2020 | 35 |
| 2021 | 23 |
| 2022 | 29 |
| 2023 | 30 |
| 2024 | 19 |
| 2025 | 39 |
| 2026 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Financial Network Inc.
American Financial Network Inc. carries 247 complaints in the CFPB's database, 37 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
American Financial Network Inc.'s timely response rate stands at 92.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 13.8% of resolved cases, indicating how frequently the initial fix fell short. 8.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Financial Network Inc. have?
247 complaints have been filed against American Financial Network Inc. with the CFPB overall - 37 of them in the past year.
Does American Financial Network Inc. respond to complaints on time?
92.3% of the CFPB complaints against American Financial Network Inc. get a response within the expected window.
What product generates the most complaints for American Financial Network Inc.?
"Mortgage" draws more CFPB complaints against American Financial Network Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with American Financial Network Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against American Financial Network Inc. - see all issues and counts above.
How do I file a complaint against American Financial Network Inc.?
You can file a complaint against American Financial Network Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Financial Network Inc.?
Consumers in 36 states and territories have filed complaints about American Financial Network Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~247)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.