CFPB Consumer Complaint Profile
American Financial Network Inc.
What 247 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 247
- Total complaints
- Above average
- 37
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 36
- States affected
The verdict
247 CFPB complaints put American Financial Network Inc. at #792 out of 3,843 financial companies ranked by complaint volume. It posts a 92.3% on-time response rate, the 22nd percentile among companies with 100+ complaints.
- #792
- of 3,843 companies by volume
- 92.3%
- on time (22nd pctile)
- Mortgage
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Financial Network Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19 in 2024 to 39 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 7 |
| 2016 | 13 |
| 2017 | 14 |
| 2018 | 12 |
| 2019 | 14 |
| 2020 | 35 |
| 2021 | 23 |
| 2022 | 29 |
| 2023 | 30 |
| 2024 | 19 |
| 2025 | 39 |
| 2026year in progress | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Financial Network Inc.
American Financial Network Inc. carries 247 complaints in the CFPB's database, 37 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
American Financial Network Inc.'s timely response rate stands at 92.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 13.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Financial Network Inc. have?
247 complaints have been filed against American Financial Network Inc. with the CFPB overall - 37 of them in the past year.
Does American Financial Network Inc. respond to complaints on time?
CFPB complaints against American Financial Network Inc. draw a 92.3% timely-response rate inside the expected window.
What product generates the most complaints for American Financial Network Inc.?
"Mortgage" draws more CFPB complaints against American Financial Network Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with American Financial Network Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against American Financial Network Inc. - see all issues and counts above.
How do I file a complaint against American Financial Network Inc.?
You can file a complaint against American Financial Network Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Financial Network Inc.?
Consumers in 36 states and territories have filed complaints about American Financial Network Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Financial Network Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.8% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.