CFPB Consumer Complaint Profile
American Financing Corporation
58 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 58
- Total complaints
- 7
- Last 12 months
- 87.9%
- Timely response
- 18
- States affected
The verdict
58 CFPB complaints put American Financing Corporation at #1699 out of 3,848 financial companies ranked by complaint volume. 87.9% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1699
- of 3,848 companies by volume
- 87.9%
- answered on time
- Mortgage
- most-complained product
- 18
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2014 | 3 |
| 2015 | 4 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 11 |
| 2021 | 13 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 7 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Financing Corporation
American Financing Corporation carries 58 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, American Financing Corporation answers 87.9% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. In 22.2% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 13.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Financing Corporation have?
American Financing Corporation has 58 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does American Financing Corporation respond to complaints on time?
87.9% of the CFPB complaints against American Financing Corporation get a response within the expected window.
What product generates the most complaints for American Financing Corporation?
The most complained-about product for American Financing Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Financing Corporation?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about American Financing Corporation; the full issue list with counts is above.
How do I file a complaint against American Financing Corporation?
You can file a complaint against American Financing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Financing Corporation?
Consumers in 18 states and territories have filed complaints about American Financing Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~58)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.