CFPB Consumer Complaint Profile
American Financing Corporation
58 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 58
- Total complaints
- Mid-range
- 7
- Last 12 months
- 87.9%
- Timely response
- Bottom quartile
- 18
- States affected
The verdict
58 CFPB complaints put American Financing Corporation at #1697 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 87.9%, the 15th percentile for the 100+ complaint peer group.
- #1697
- of 3,843 companies by volume
- 87.9%
- on time (15th pctile)
- Mortgage
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Financing Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.9% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2014 | 3 |
| 2015 | 4 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 11 |
| 2021 | 13 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Financing Corporation
American Financing Corporation carries 58 complaints in the CFPB's database, 7 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, American Financing Corporation posts a 87.9% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 22.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 13.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Financing Corporation have?
American Financing Corporation has 58 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does American Financing Corporation respond to complaints on time?
CFPB complaints against American Financing Corporation draw a 87.9% timely-response rate inside the expected window.
What product generates the most complaints for American Financing Corporation?
The most complained-about product for American Financing Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Financing Corporation?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about American Financing Corporation; the full issue list with counts is above.
How do I file a complaint against American Financing Corporation?
You can file a complaint against American Financing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Financing Corporation?
Consumers in 18 states and territories have filed complaints about American Financing Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Financing Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.