CFPB Consumer Complaint Profile
American Internet Mortgage
Consumers have filed 168 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 168
- Total complaints
- Mid-range
- 7
- Last 12 months
- 84.5%
- Timely response
- Bottom quartile
- 36
- States affected
The verdict
American Internet Mortgage ranks #1032 of 3,843 financial companies by CFPB complaint volume, with 168 complaints on record. It posts a 84.5% on-time response rate, the 12th percentile among companies with 100+ complaints.
- #1032
- of 3,843 companies by volume
- 84.5%
- on time (12th pctile)
- Mortgage
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Internet Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.5% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 18 |
| 2014 | 8 |
| 2015 | 14 |
| 2016 | 7 |
| 2017 | 12 |
| 2018 | 11 |
| 2019 | 4 |
| 2020 | 23 |
| 2021 | 21 |
| 2022 | 8 |
| 2023 | 19 |
| 2024 | 8 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Internet Mortgage
The CFPB Consumer Complaint Database has logged 168 complaints against American Internet Mortgage overall, with 7 of those filed in the trailing 12 months. Reports have come from consumers in 36 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
American Internet Mortgage's timely response rate stands at 84.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 30% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 6.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Internet Mortgage have?
168 complaints have been filed against American Internet Mortgage with the CFPB overall - 7 of them in the past year.
Does American Internet Mortgage respond to complaints on time?
American Internet Mortgage's CFPB timely-response rate is 84.5%.
What product generates the most complaints for American Internet Mortgage?
Among all products tied to American Internet Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with American Internet Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against American Internet Mortgage - see all issues and counts above.
How do I file a complaint against American Internet Mortgage?
You can file a complaint against American Internet Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Internet Mortgage?
Consumers in 36 states and territories have filed complaints about American Internet Mortgage with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Internet Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.