CFPB Consumer Complaint Profile
Arbor Residential Mortgage LLC
Behind the 334 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 334
- Total complaints
- Above average
- 2
- Last 12 months
- 94.6%
- Timely response
- Below median
- 43
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Arbor Residential Mortgage LLC has accumulated 334 complaints, placing it #647 by volume. On-time replies land at 94.6%, the 28th percentile for the 100+ complaint peer group.
- #647
- of 3,843 companies by volume
- 94.6%
- on time (28th pctile)
- Mortgage
- most-complained product
- 43
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Arbor Residential Mortgage LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.6% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 17 |
| 2013 | 30 |
| 2014 | 75 |
| 2015 | 117 |
| 2016 | 70 |
| 2017 | 13 |
| 2018 | 7 |
| 2019 | 2 |
| 2022 | 1 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Arbor Residential Mortgage LLC
The CFPB Consumer Complaint Database has logged 334 complaints against Arbor Residential Mortgage LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Arbor Residential Mortgage LLC draw a 94.6% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response at a 20.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Arbor Residential Mortgage LLC have?
Arbor Residential Mortgage LLC has 334 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Arbor Residential Mortgage LLC respond to complaints on time?
Arbor Residential Mortgage LLC has a 94.6% timely response rate to CFPB complaints.
What product generates the most complaints for Arbor Residential Mortgage LLC?
"Mortgage" draws more CFPB complaints against Arbor Residential Mortgage LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Arbor Residential Mortgage LLC?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Arbor Residential Mortgage LLC - see all issues and counts above.
How do I file a complaint against Arbor Residential Mortgage LLC?
You can file a complaint against Arbor Residential Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Arbor Residential Mortgage LLC?
The CFPB has recorded complaints against Arbor Residential Mortgage LLC from 43 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Arbor Residential Mortgage LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.