CFPB Consumer Complaint Profile
Arbor Residential Mortgage LLC
Behind the 334 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 334
- Total complaints
- 2
- Last 12 months
- 94.6%
- Timely response
- 43
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Arbor Residential Mortgage LLC has accumulated 334 complaints, placing it #648 by volume. 94.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #648
- of 3,848 companies by volume
- 94.6%
- answered on time
- Mortgage
- most-complained product
- 43
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 17 |
| 2013 | 30 |
| 2014 | 75 |
| 2015 | 117 |
| 2016 | 70 |
| 2017 | 13 |
| 2018 | 7 |
| 2019 | 2 |
| 2022 | 1 |
| 2025 | 1 |
| 2026 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Arbor Residential Mortgage LLC
The CFPB Consumer Complaint Database has logged 334 complaints against Arbor Residential Mortgage LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 43 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
94.6% of CFPB-forwarded complaints against Arbor Residential Mortgage LLC get a reply inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response in 20.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Arbor Residential Mortgage LLC have?
Arbor Residential Mortgage LLC has 334 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Arbor Residential Mortgage LLC respond to complaints on time?
Arbor Residential Mortgage LLC has a 94.6% timely response rate to CFPB complaints.
What product generates the most complaints for Arbor Residential Mortgage LLC?
"Mortgage" draws more CFPB complaints against Arbor Residential Mortgage LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Arbor Residential Mortgage LLC?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Arbor Residential Mortgage LLC - see all issues and counts above.
How do I file a complaint against Arbor Residential Mortgage LLC?
You can file a complaint against Arbor Residential Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Arbor Residential Mortgage LLC?
The CFPB has recorded complaints against Arbor Residential Mortgage LLC from 43 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~334)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.