CFPB Consumer Complaint Profile
Zions Bancorporation
Behind the 1,033 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,033
- Total complaints
- Among the highest
- 136
- Last 12 months
- 99.8%
- Timely response
- Top decile
- 32
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Zions Bancorporation has accumulated 1,033 complaints, placing it #320 by volume. It posts a 99.8% on-time response rate, the 79th percentile among companies with 100+ complaints.
- #320
- of 3,843 companies by volume
- 99.8%
- on time (79th pctile)
- Checking or savings …
- most-complained product
- 32
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Zions Bancorporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.8% Top 21% higher than 79% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 81 in 2024 to 126 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 35 |
| 2013 | 46 |
| 2014 | 66 |
| 2015 | 44 |
| 2016 | 84 |
| 2017 | 83 |
| 2018 | 84 |
| 2019 | 84 |
| 2020 | 59 |
| 2021 | 57 |
| 2022 | 67 |
| 2023 | 78 |
| 2024 | 81 |
| 2025 | 126 |
| 2026year in progress | 38 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Zions Bancorporation
The CFPB Consumer Complaint Database has logged 1,033 complaints against Zions Bancorporation overall, with 136 of those filed in the trailing 12 months. Reports have come from consumers in 32 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Zions Bancorporation's timely response rate stands at 99.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 20.2% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 14.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Zions Bancorporation have?
Zions Bancorporation has 1,033 total consumer complaints filed with the CFPB, with 136 filed in the last 12 months.
Does Zions Bancorporation respond to complaints on time?
Zions Bancorporation has a 99.8% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Zions Bancorporation?
The most complained-about product for Zions Bancorporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Zions Bancorporation?
"Managing an account" is the single most frequently cited issue in complaints against Zions Bancorporation - see all issues and counts above.
How do I file a complaint against Zions Bancorporation?
You can file a complaint against Zions Bancorporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Zions Bancorporation?
Zions Bancorporation has drawn CFPB complaints from 32 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Zions Bancorporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,033 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.2% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.