CFPB Consumer Complaint Profile
Synovus Bank
4,635 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,635
- Total complaints
- 787
- Last 12 months
- 99.9%
- Timely response
- 52
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Synovus Bank sits at #112, with 4,635 complaints logged. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #112
- of 3,848 companies by volume
- 99.9%
- answered on time
- Credit reporting or …
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 2 |
| 2012 | 55 |
| 2013 | 48 |
| 2014 | 48 |
| 2015 | 79 |
| 2016 | 91 |
| 2017 | 138 |
| 2018 | 145 |
| 2019 | 167 |
| 2020 | 259 |
| 2021 | 442 |
| 2022 | 462 |
| 2023 | 672 |
| 2024 | 934 |
| 2025 | 1,058 |
| 2026 | 35 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Synovus Bank
The CFPB Consumer Complaint Database has logged 4,635 complaints against Synovus Bank overall, with 787 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Synovus Bank answers 99.9% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 20.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 9.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Synovus Bank have?
The CFPB has logged 4,635 complaints against Synovus Bank to date, of which 787 came in over the last 12 months.
Does Synovus Bank respond to complaints on time?
99.9% of the CFPB complaints against Synovus Bank get a response within the expected window. This is considered excellent.
What product generates the most complaints for Synovus Bank?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Synovus Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Synovus Bank?
Consumers most often cite "Incorrect information on your report" when complaining about Synovus Bank; the full issue list with counts is above.
How do I file a complaint against Synovus Bank?
You can file a complaint against Synovus Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Synovus Bank?
Consumers in 52 states and territories have filed complaints about Synovus Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,635)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.