CFPB Consumer Complaint Profile
Synovus Bank
4,635 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 4,635
- Total complaints
- Among the highest
- 787
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 52
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Synovus Bank sits at #112, with 4,635 complaints logged. On-time replies land at 99.9%, the 82nd percentile for the 100+ complaint peer group.
- #112
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Credit reporting or …
- most-complained product
- 52
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Synovus Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 934 in 2024 to 1,058 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 2 |
| 2012 | 55 |
| 2013 | 48 |
| 2014 | 48 |
| 2015 | 79 |
| 2016 | 91 |
| 2017 | 138 |
| 2018 | 145 |
| 2019 | 167 |
| 2020 | 259 |
| 2021 | 442 |
| 2022 | 462 |
| 2023 | 672 |
| 2024 | 934 |
| 2025 | 1,058 |
| 2026year in progress | 35 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Synovus Bank
The CFPB Consumer Complaint Database has logged 4,635 complaints against Synovus Bank overall, with 787 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Synovus Bank posts a 99.9% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 20.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 9.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Synovus Bank have?
The CFPB has logged 4,635 complaints against Synovus Bank to date, of which 787 came in over the last 12 months.
Does Synovus Bank respond to complaints on time?
CFPB complaints against Synovus Bank draw a 99.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Synovus Bank?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Synovus Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Synovus Bank?
Consumers most often cite "Incorrect information on your report" when complaining about Synovus Bank; the full issue list with counts is above.
How do I file a complaint against Synovus Bank?
You can file a complaint against Synovus Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Synovus Bank?
Consumers in 52 states and territories have filed complaints about Synovus Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Synovus Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,635 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.2% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Synovus Bank have?
The CFPB has logged 4,635 complaints against Synovus Bank to date, of which 787 came in over the last 12 months.
Does Synovus Bank respond to complaints on time?
CFPB complaints against Synovus Bank draw a 99.9% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Synovus Bank?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Synovus Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Synovus Bank?
Consumers most often cite "Incorrect information on your report" when complaining about Synovus Bank; the full issue list with counts is above.
How do I file a complaint against Synovus Bank?
You can file a complaint against Synovus Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Synovus Bank?
Consumers in 52 states and territories have filed complaints about Synovus Bank with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.