CFPB Consumer Complaint Profile
Ark-La-Tex Financial Services, LLC
Behind the 60 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 60
- Total complaints
- Mid-range
- 9
- Last 12 months
- 98.3%
- Timely response
- Above median
- 19
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Ark-La-Tex Financial Services, LLC has accumulated 60 complaints, placing it #1675 by volume. Its on-time response rate is 98.3%, the 51st percentile among companies with 100+ complaints.
- #1675
- of 3,843 companies by volume
- 98.3%
- on time (51st pctile)
- Mortgage
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ark-La-Tex Financial Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.3% Higher than most higher than 51% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2016 | 4 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 5 |
| 2021 | 11 |
| 2022 | 11 |
| 2023 | 8 |
| 2024 | 2 |
| 2025 | 9 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ark-La-Tex Financial Services, LLC
Ark-La-Tex Financial Services, LLC carries 60 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 19 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Ark-La-Tex Financial Services, LLC draw a 98.3% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 11.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 10% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ark-La-Tex Financial Services, LLC have?
Ark-La-Tex Financial Services, LLC has 60 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Ark-La-Tex Financial Services, LLC respond to complaints on time?
Ark-La-Tex Financial Services, LLC's CFPB timely-response rate is 98.3%. That is a strong response record by CFPB standards.
What product generates the most complaints for Ark-La-Tex Financial Services, LLC?
The most complained-about product for Ark-La-Tex Financial Services, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Ark-La-Tex Financial Services, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Ark-La-Tex Financial Services, LLC - see all issues and counts above.
How do I file a complaint against Ark-La-Tex Financial Services, LLC?
You can file a complaint against Ark-La-Tex Financial Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ark-La-Tex Financial Services, LLC?
The CFPB has recorded complaints against Ark-La-Tex Financial Services, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Ark-La-Tex Financial Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.