CFPB Consumer Complaint Profile
CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch
14 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 14
- Total complaints
- 0
- Last 12 months
- 100%
- Timely response
- 8
- States affected
The verdict
14 CFPB complaints put CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch at #3318 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #3318
- of 3,848 companies by volume
- 100%
- answered on time
- Mortgage
- most-complained product
- 8
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 11 |
| 2018 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch
CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch carries 14 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 0% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch have?
14 complaints have been filed against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch with the CFPB overall - 0 of them in the past year.
Does CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch respond to complaints on time?
CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch?
"Mortgage" draws more CFPB complaints against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch than any other product - see the full breakdown above.
What is the most common complaint issue with CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch?
"Closing on a mortgage" is the single most frequently cited issue in complaints against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch - see all issues and counts above.
How do I file a complaint against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch?
You can file a complaint against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch?
The CFPB has recorded complaints against CalAtlantic Financial Services, Inc., Scottsdale, AZ Branch from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~14)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.