CFPB Consumer Complaint Profile

First Technology Federal Credit Union

1,545 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-08-14

1,545
Total complaints
Among the highest
500
Last 12 months
95.9%
Timely response
Below median
51
States affected

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The verdict

First Technology Federal Credit Union ranks #251 of 3,843 financial companies by CFPB complaint volume, with 1,545 complaints on record. Its on-time response rate is 95.9%, the 33rd percentile among companies with 100+ complaints.

#251
of 3,843 companies by volume
95.9%
on time (33rd pctile)
Credit reporting or …
most-complained product
51
states with complaints
B-
PlainCredit Trust Score
66/100
First Technology Federal Credit Union · 2 of 3 dimensions reported

Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.

Timely Response C 95.9%
Share of complaints answered within the CFPB response window
Dispute Rate N/A N/A
Dispute field not reported for this company
Relief Rate A- 13.7%
Share of complaints closed with monetary or non-monetary relief

First Technology Federal Credit Union vs. all companies by on-time response rate

Every company with 100+ CFPB complaints on file (1,335 total)

95.9% Around the middle higher than 33% of 1,335 companies

companies with 100+ CFPB complaints, bucketed by value

Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14

What changed

CFPB Consumer Complaint Database 2024 to 2025 complete years

  • Annual CFPB complaint volume moved from 422 in 2024 to 483 in 2025 (2024 → 2025).

See the full year-over-year release diff

First Technology Federal Credit Union timely response rate 95.9%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting or other personal consumer reports - Credit reporting 400
Checking or savings account - Checking account 375
Vehicle loan or lease - Loan 116
Credit card - General-purpose credit card or charge card 99
Credit card or prepaid card - General-purpose credit card or charge card 78
Checking or savings account - Savings account 76
Debt collection - I do not know 63
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 51
Checking or savings account - Other banking product or service 40
Mortgage - Conventional home mortgage 39

Top Issues

1.Managing an account 280
2.Incorrect information on your report 249
3.Improper use of your report 192
4.Opening an account 93
5.Attempts to collect debt not owed 58
6.Problem with a company's investigation into an existing problem 56
7.Problem with a purchase shown on your statement 49
8.Managing the loan or lease 45
9.Closing an account 43
10.Getting a credit card 41

Complaints by Year

Year Complaints
2018 32
2019 59
2020 73
2021 115
2022 98
2023 142
2024 422
2025 483
2026year in progress 121

Complaints by State (Top 15)

California 213
Massachusetts 190
Texas 119
Oregon 111
Washington 85
Florida 80
Georgia 80
North Carolina 68
New York 62
Illinois 43
Colorado 39
Pennsylvania 35
Michigan 32
New Jersey 31
Arizona 30

Company Responses

Closed with explanation 1,327
Closed with non-monetary relief 133
Closed with monetary relief 78
In progress 6
Untimely response 1

What the CFPB Complaint Record Shows for First Technology Federal Credit Union

First Technology Federal Credit Union carries 1,545 complaints in the CFPB's database, 500 of them filed within the past 12 months. Consumers spanning 51 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.

First Technology Federal Credit Union's timely response rate stands at 95.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 13.7%.

How to read complaint counts

Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does First Technology Federal Credit Union have?

1,545 complaints have been filed against First Technology Federal Credit Union with the CFPB overall - 500 of them in the past year.

Does First Technology Federal Credit Union respond to complaints on time?

First Technology Federal Credit Union has a 95.9% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for First Technology Federal Credit Union?

Among all products tied to First Technology Federal Credit Union, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with First Technology Federal Credit Union?

"Managing an account" is the single most frequently cited issue in complaints against First Technology Federal Credit Union - see all issues and counts above.

How do I file a complaint against First Technology Federal Credit Union?

You can file a complaint against First Technology Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about First Technology Federal Credit Union?

Consumers in 51 states and territories have filed complaints about First Technology Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Nationwide companies with similar complaint volume or dispute rates

Two CFPB peer sets for First Technology Federal Credit Union: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.

Similar complaint volume

Nearest companies by total CFPB complaint count (1,545 here).

Cascade CISS Holdings, LLC 1,558 Regional Management Corporation 1,520 Great Lakes 1,574 Webster Bank, National Association 1,507

Also handles Credit reporting or other personal consumer reports

Other companies with the same primary CFPB product category on file.

Source: CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.