CFPB Consumer Complaint Profile
Cascade Mortgage, Inc.
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 10%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cascade Mortgage, Inc. has accumulated 10 complaints, placing it #3715 by volume. Its on-time response rate is 10%, the 1st percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 10%
- on time (1st pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cascade Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
10% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2014 | 1 |
| 2016 | 1 |
| 2019 | 4 |
| 2020 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cascade Mortgage, Inc.
10 complaints against Cascade Mortgage, Inc. appear in the CFPB record, including 0 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Cascade Mortgage, Inc.'s timely response rate stands at 10%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cascade Mortgage, Inc. have?
The CFPB has logged 10 complaints against Cascade Mortgage, Inc. to date, of which 0 came in over the last 12 months.
Does Cascade Mortgage, Inc. respond to complaints on time?
Cascade Mortgage, Inc. has a 10% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Cascade Mortgage, Inc.?
"Mortgage" draws more CFPB complaints against Cascade Mortgage, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Cascade Mortgage, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Cascade Mortgage, Inc.; the full issue list with counts is above.
How do I file a complaint against Cascade Mortgage, Inc.?
You can file a complaint against Cascade Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cascade Mortgage, Inc.?
Consumers in 9 states and territories have filed complaints about Cascade Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cascade Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.