CFPB Consumer Complaint Profile
Castle and Cookie Mortgage LLC
36 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 4
- Last 12 months
- 72.2%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
36 CFPB complaints put Castle and Cookie Mortgage LLC at #2143 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 72.2%, the 6th percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 72.2%
- on time (6th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Castle and Cookie Mortgage LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.2% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 9 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 3 |
| 2018 | 2 |
| 2019 | 2 |
| 2021 | 2 |
| 2024 | 2 |
| 2025 | 1 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Castle and Cookie Mortgage LLC
The CFPB Consumer Complaint Database has logged 36 complaints against Castle and Cookie Mortgage LLC overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Application, originator, mortgage broker" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Castle and Cookie Mortgage LLC's timely response rate stands at 72.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 19.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Castle and Cookie Mortgage LLC have?
Castle and Cookie Mortgage LLC has 36 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Castle and Cookie Mortgage LLC respond to complaints on time?
Castle and Cookie Mortgage LLC has a 72.2% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Castle and Cookie Mortgage LLC?
"Mortgage" draws more CFPB complaints against Castle and Cookie Mortgage LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Castle and Cookie Mortgage LLC?
The most common issue reported by consumers about Castle and Cookie Mortgage LLC is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against Castle and Cookie Mortgage LLC?
You can file a complaint against Castle and Cookie Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Castle and Cookie Mortgage LLC?
Consumers in 13 states and territories have filed complaints about Castle and Cookie Mortgage LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Castle and Cookie Mortgage LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.