CFPB Consumer Complaint Profile
Cherry Creek Mortgage Company Inc.
Consumers have filed 19 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cherry Creek Mortgage Company Inc. has accumulated 19 complaints, placing it #2935 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2935
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cherry Creek Mortgage Company Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cherry Creek Mortgage Company Inc.
The CFPB Consumer Complaint Database has logged 19 complaints against Cherry Creek Mortgage Company Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Application, originator, mortgage broker" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Cherry Creek Mortgage Company Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 22.2% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 36.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cherry Creek Mortgage Company Inc. have?
Cherry Creek Mortgage Company Inc. has 19 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Cherry Creek Mortgage Company Inc. respond to complaints on time?
CFPB complaints against Cherry Creek Mortgage Company Inc. draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Cherry Creek Mortgage Company Inc.?
Among all products tied to Cherry Creek Mortgage Company Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cherry Creek Mortgage Company Inc.?
Consumers most often cite "Application, originator, mortgage broker" when complaining about Cherry Creek Mortgage Company Inc.; the full issue list with counts is above.
How do I file a complaint against Cherry Creek Mortgage Company Inc.?
You can file a complaint against Cherry Creek Mortgage Company Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cherry Creek Mortgage Company Inc.?
Cherry Creek Mortgage Company Inc. has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cherry Creek Mortgage Company Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.