CFPB Consumer Complaint Profile
Coastal States Mortgage Corporation
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 0
- Last 12 months
- 84%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Coastal States Mortgage Corporation places #2586 by volume. On response speed it sits at the 12th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Coastal States Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2012 to 2013 complete years
- Annual CFPB complaint volume moved from 24 in 2012 to 1 in 2013 (2012 → 2013).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 24 |
| 2013 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Coastal States Mortgage Corporation
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Coastal States Mortgage Corporation, with consumers across the country filing against it. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Coastal States Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (12% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Coastal States Mortgage Corporation have?
Coastal States Mortgage Corporation has 25 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Coastal States Mortgage Corporation respond to complaints on time?
CFPB complaints against Coastal States Mortgage Corporation draw a 84% timely-response rate inside the expected window.
What product generates the most complaints for Coastal States Mortgage Corporation?
"Mortgage" draws more CFPB complaints against Coastal States Mortgage Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Coastal States Mortgage Corporation?
Consumers most often cite "Loan servicing, payments, escrow account" when complaining about Coastal States Mortgage Corporation; the full issue list with counts is above.
How do I file a complaint against Coastal States Mortgage Corporation?
You can file a complaint against Coastal States Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Coastal States Mortgage Corporation?
The CFPB has recorded complaints against Coastal States Mortgage Corporation from 17 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.