CFPB Consumer Complaint Profile
Concord Servicing Corporation
What 524 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 524
- Total complaints
- 207
- Last 12 months
- 98.7%
- Timely response
- 47
- States affected
The verdict
Concord Servicing Corporation ranks #495 of 3,848 financial companies by CFPB complaint volume, with 524 complaints on record. Its on-time response rate is 98.7%, ahead of the 93% median among companies with 100+ complaints.
- #495
- of 3,848 companies by volume
- 98.7%
- answered on time
- Credit reporting or …
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 16 |
| 2015 | 15 |
| 2016 | 11 |
| 2017 | 11 |
| 2018 | 21 |
| 2019 | 8 |
| 2020 | 9 |
| 2021 | 25 |
| 2022 | 16 |
| 2023 | 31 |
| 2024 | 93 |
| 2025 | 204 |
| 2026 | 57 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Concord Servicing Corporation
The CFPB Consumer Complaint Database has logged 524 complaints against Concord Servicing Corporation overall, with 207 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Concord Servicing Corporation's timely response rate stands at 98.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 9.6% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 4.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Concord Servicing Corporation have?
524 complaints have been filed against Concord Servicing Corporation with the CFPB overall - 207 of them in the past year.
Does Concord Servicing Corporation respond to complaints on time?
Concord Servicing Corporation has a 98.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Concord Servicing Corporation?
The most complained-about product for Concord Servicing Corporation is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Concord Servicing Corporation?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Concord Servicing Corporation - see all issues and counts above.
How do I file a complaint against Concord Servicing Corporation?
You can file a complaint against Concord Servicing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Concord Servicing Corporation?
Concord Servicing Corporation has drawn CFPB complaints from 47 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~524)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.