CFPB Consumer Complaint Profile
Cornerstone Home Lending Inc.
Consumers have filed 172 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 172
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 22
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cornerstone Home Lending Inc. has accumulated 172 complaints, placing it #1023 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1023
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 22
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cornerstone Home Lending Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 4 |
| 2014 | 5 |
| 2015 | 12 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 16 |
| 2019 | 14 |
| 2020 | 30 |
| 2021 | 30 |
| 2022 | 27 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cornerstone Home Lending Inc.
172 complaints against Cornerstone Home Lending Inc. appear in the CFPB record, including 0 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Cornerstone Home Lending Inc. posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 4.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cornerstone Home Lending Inc. have?
The CFPB has logged 172 complaints against Cornerstone Home Lending Inc. to date, of which 0 came in over the last 12 months.
Does Cornerstone Home Lending Inc. respond to complaints on time?
Cornerstone Home Lending Inc.'s CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Cornerstone Home Lending Inc.?
"Mortgage" draws more CFPB complaints against Cornerstone Home Lending Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Cornerstone Home Lending Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Cornerstone Home Lending Inc.; the full issue list with counts is above.
How do I file a complaint against Cornerstone Home Lending Inc.?
You can file a complaint against Cornerstone Home Lending Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cornerstone Home Lending Inc.?
Cornerstone Home Lending Inc. has drawn CFPB complaints from 22 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cornerstone Home Lending Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (4.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.