CFPB Consumer Complaint Profile
CrossCheck, Inc.
What 234 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 234
- Total complaints
- 61
- Last 12 months
- 98.3%
- Timely response
- 33
- States affected
The verdict
CrossCheck, Inc. ranks #818 of 3,848 financial companies by CFPB complaint volume, with 234 complaints on record. Its on-time response rate is 98.3%, ahead of the 93% median among companies with 100+ complaints.
- #818
- of 3,848 companies by volume
- 98.3%
- answered on time
- Credit reporting or …
- most-complained product
- 33
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 9 |
| 2020 | 4 |
| 2021 | 30 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 87 |
| 2025 | 68 |
| 2026 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CrossCheck, Inc.
234 complaints against CrossCheck, Inc. appear in the CFPB record, including 61 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Unable to get your credit report or credit score" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CrossCheck, Inc.'s timely response rate stands at 98.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 45.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CrossCheck, Inc. have?
234 complaints have been filed against CrossCheck, Inc. with the CFPB overall - 61 of them in the past year.
Does CrossCheck, Inc. respond to complaints on time?
CrossCheck, Inc.'s CFPB timely-response rate is 98.3%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for CrossCheck, Inc.?
Among all products tied to CrossCheck, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with CrossCheck, Inc.?
"Unable to get your credit report or credit score" is the single most frequently cited issue in complaints against CrossCheck, Inc. - see all issues and counts above.
How do I file a complaint against CrossCheck, Inc.?
You can file a complaint against CrossCheck, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CrossCheck, Inc.?
CrossCheck, Inc. has drawn CFPB complaints from 33 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~234)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.