CFPB Consumer Complaint Profile
CrossCheck, Inc.
What 234 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 234
- Total complaints
- Above average
- 61
- Last 12 months
- 98.3%
- Timely response
- Above median
- 33
- States affected
The verdict
CrossCheck, Inc. ranks #817 of 3,843 financial companies by CFPB complaint volume, with 234 complaints on record. Its on-time response rate is 98.3%, the 51st percentile among companies with 100+ complaints.
- #817
- of 3,843 companies by volume
- 98.3%
- on time (51st pctile)
- Credit reporting or …
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CrossCheck, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.3% Higher than most higher than 51% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 87 in 2024 to 68 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 2 |
| 2019 | 9 |
| 2020 | 4 |
| 2021 | 30 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 87 |
| 2025 | 68 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CrossCheck, Inc.
234 complaints against CrossCheck, Inc. appear in the CFPB record, including 61 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. "Credit reporting or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Unable to get your credit report or credit score" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CrossCheck, Inc.'s timely response rate stands at 98.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 45.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CrossCheck, Inc. have?
234 complaints have been filed against CrossCheck, Inc. with the CFPB overall - 61 of them in the past year.
Does CrossCheck, Inc. respond to complaints on time?
CrossCheck, Inc.'s CFPB timely-response rate is 98.3%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for CrossCheck, Inc.?
Among all products tied to CrossCheck, Inc., "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with CrossCheck, Inc.?
"Unable to get your credit report or credit score" is the single most frequently cited issue in complaints against CrossCheck, Inc. - see all issues and counts above.
How do I file a complaint against CrossCheck, Inc.?
You can file a complaint against CrossCheck, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CrossCheck, Inc.?
CrossCheck, Inc. has drawn CFPB complaints from 33 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CrossCheck, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (45.5% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.