CFPB Consumer Complaint Profile
E Mortgage Management, LLC
What 36 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 4
- Last 12 months
- 88.9%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
E Mortgage Management, LLC ranks #2143 of 3,843 financial companies by CFPB complaint volume, with 36 complaints on record. It posts a 88.9% on-time response rate, the 16th percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 88.9%
- on time (16th pctile)
- Mortgage
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
E Mortgage Management, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.9% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 6 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 2 |
| 2022 | 5 |
| 2023 | 5 |
| 2024 | 6 |
| 2025 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for E Mortgage Management, LLC
The CFPB Consumer Complaint Database has logged 36 complaints against E Mortgage Management, LLC overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against E Mortgage Management, LLC draw a 88.9% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 11.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does E Mortgage Management, LLC have?
36 complaints have been filed against E Mortgage Management, LLC with the CFPB overall - 4 of them in the past year.
Does E Mortgage Management, LLC respond to complaints on time?
CFPB complaints against E Mortgage Management, LLC draw a 88.9% timely-response rate inside the expected window.
What product generates the most complaints for E Mortgage Management, LLC?
"Mortgage" draws more CFPB complaints against E Mortgage Management, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with E Mortgage Management, LLC?
Consumers most often cite "Closing on a mortgage" when complaining about E Mortgage Management, LLC; the full issue list with counts is above.
How do I file a complaint against E Mortgage Management, LLC?
You can file a complaint against E Mortgage Management, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about E Mortgage Management, LLC?
Consumers in 14 states and territories have filed complaints about E Mortgage Management, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for E Mortgage Management, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.