CFPB Consumer Complaint Profile
Evergreen Moneysource Mortgage Company
45 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 45
- Total complaints
- Mid-range
- 9
- Last 12 months
- 95.6%
- Timely response
- Below median
- 9
- States affected
The verdict
Evergreen Moneysource Mortgage Company ranks #1934 of 3,843 financial companies by CFPB complaint volume, with 45 complaints on record. It posts a 95.6% on-time response rate, the 32nd percentile among companies with 100+ complaints.
- #1934
- of 3,843 companies by volume
- 95.6%
- on time (32nd pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Evergreen Moneysource Mortgage Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.6% Around the middle higher than 32% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 5 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Evergreen Moneysource Mortgage Company
The CFPB Consumer Complaint Database has logged 45 complaints against Evergreen Moneysource Mortgage Company overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Evergreen Moneysource Mortgage Company draw a 95.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 16.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Evergreen Moneysource Mortgage Company have?
Evergreen Moneysource Mortgage Company has 45 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Evergreen Moneysource Mortgage Company respond to complaints on time?
Evergreen Moneysource Mortgage Company has a 95.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Evergreen Moneysource Mortgage Company?
The most complained-about product for Evergreen Moneysource Mortgage Company is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Evergreen Moneysource Mortgage Company?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against Evergreen Moneysource Mortgage Company - see all issues and counts above.
How do I file a complaint against Evergreen Moneysource Mortgage Company?
You can file a complaint against Evergreen Moneysource Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Evergreen Moneysource Mortgage Company?
Evergreen Moneysource Mortgage Company has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Evergreen Moneysource Mortgage Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.