CFPB Consumer Complaint Profile
Express Cash Mart Management
What 18 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 1
- Last 12 months
- 55.6%
- Timely response
- Bottom decile
- 5
- States affected
The verdict
18 CFPB complaints put Express Cash Mart Management at #3004 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 55.6%, the 4th percentile for the 100+ complaint peer group.
- #3004
- of 3,843 companies by volume
- 55.6%
- on time (4th pctile)
- Payday loan
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Express Cash Mart Management vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
55.6% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 6 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Express Cash Mart Management
18 complaints against Express Cash Mart Management appear in the CFPB record, including 1 from the trailing year. The 5 states and territories represented put this footprint in geographically concentrated territory. "Payday loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Charged fees or interest I didn't expect" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Express Cash Mart Management posts a 55.6% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 8.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 16.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Express Cash Mart Management have?
The CFPB has logged 18 complaints against Express Cash Mart Management to date, of which 1 came in over the last 12 months.
Does Express Cash Mart Management respond to complaints on time?
Express Cash Mart Management's CFPB timely-response rate is 55.6%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Express Cash Mart Management?
The most complained-about product for Express Cash Mart Management is "Payday loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Express Cash Mart Management?
"Charged fees or interest I didn't expect" is the single most frequently cited issue in complaints against Express Cash Mart Management - see all issues and counts above.
How do I file a complaint against Express Cash Mart Management?
You can file a complaint against Express Cash Mart Management directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Express Cash Mart Management?
Express Cash Mart Management has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Express Cash Mart Management: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Payday loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.