CFPB Consumer Complaint Profile
Fidelity Direct Mortgage, LLC
10 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 1
- Last 12 months
- 90%
- Timely response
- Bottom quartile
- 3
- States affected
The verdict
10 CFPB complaints put Fidelity Direct Mortgage, LLC at #3715 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 90%, the 18th percentile for the 100+ complaint peer group.
- #3715
- of 3,843 companies by volume
- 90%
- on time (18th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fidelity Direct Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 1 |
| 2021 | 2 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fidelity Direct Mortgage, LLC
Fidelity Direct Mortgage, LLC carries 10 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Closing on a mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Fidelity Direct Mortgage, LLC posts a 90% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fidelity Direct Mortgage, LLC have?
The CFPB has logged 10 complaints against Fidelity Direct Mortgage, LLC to date, of which 1 came in over the last 12 months.
Does Fidelity Direct Mortgage, LLC respond to complaints on time?
Fidelity Direct Mortgage, LLC's CFPB timely-response rate is 90%.
What product generates the most complaints for Fidelity Direct Mortgage, LLC?
Among all products tied to Fidelity Direct Mortgage, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Fidelity Direct Mortgage, LLC?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Fidelity Direct Mortgage, LLC - see all issues and counts above.
How do I file a complaint against Fidelity Direct Mortgage, LLC?
You can file a complaint against Fidelity Direct Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fidelity Direct Mortgage, LLC?
Consumers in 3 states and territories have filed complaints about Fidelity Direct Mortgage, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fidelity Direct Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.