CFPB Consumer Complaint Profile
Financial Freedom Mortgage, LLC
Consumers have filed 30 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 0
- Last 12 months
- 96.7%
- Timely response
- Below median
- 4
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Financial Freedom Mortgage, LLC has accumulated 30 complaints, placing it #2333 by volume. On-time replies land at 96.7%, the 37th percentile for the 100+ complaint peer group.
- #2333
- of 3,843 companies by volume
- 96.7%
- on time (37th pctile)
- Mortgage
- most-complained product
- 4
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Financial Freedom Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.7% Around the middle higher than 37% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 8 |
| 2022 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Financial Freedom Mortgage, LLC
30 complaints against Financial Freedom Mortgage, LLC appear in the CFPB record, including 0 from the trailing year. The 4 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Financial Freedom Mortgage, LLC posts a 96.7% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Financial Freedom Mortgage, LLC have?
The CFPB has logged 30 complaints against Financial Freedom Mortgage, LLC to date, of which 0 came in over the last 12 months.
Does Financial Freedom Mortgage, LLC respond to complaints on time?
CFPB complaints against Financial Freedom Mortgage, LLC draw a 96.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Financial Freedom Mortgage, LLC?
The most complained-about product for Financial Freedom Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Financial Freedom Mortgage, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Financial Freedom Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Financial Freedom Mortgage, LLC?
You can file a complaint against Financial Freedom Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Financial Freedom Mortgage, LLC?
Financial Freedom Mortgage, LLC has drawn CFPB complaints from 4 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Financial Freedom Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.