CFPB Consumer Complaint Profile
First Colony Mortgage Corp.
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 72.7%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
11 CFPB complaints put First Colony Mortgage Corp. at #3589 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 72.7%, the 7th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 72.7%
- on time (7th pctile)
- Mortgage
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Colony Mortgage Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2015 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 3 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Colony Mortgage Corp.
The CFPB Consumer Complaint Database has logged 11 complaints against First Colony Mortgage Corp. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 2 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, First Colony Mortgage Corp. posts a 72.7% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 27.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Colony Mortgage Corp. have?
11 complaints have been filed against First Colony Mortgage Corp. with the CFPB overall - 1 of them in the past year.
Does First Colony Mortgage Corp. respond to complaints on time?
CFPB complaints against First Colony Mortgage Corp. draw a 72.7% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for First Colony Mortgage Corp.?
"Mortgage" draws more CFPB complaints against First Colony Mortgage Corp. than any other product - see the full breakdown above.
What is the most common complaint issue with First Colony Mortgage Corp.?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about First Colony Mortgage Corp.; the full issue list with counts is above.
How do I file a complaint against First Colony Mortgage Corp.?
You can file a complaint against First Colony Mortgage Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Colony Mortgage Corp.?
Consumers in 2 states and territories have filed complaints about First Colony Mortgage Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Colony Mortgage Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.