CFPB Consumer Complaint Profile
First Community Mortgage, Inc.
46 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 46
- Total complaints
- Mid-range
- 6
- Last 12 months
- 97.8%
- Timely response
- Below median
- 17
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First Community Mortgage, Inc. has accumulated 46 complaints, placing it #1915 by volume. Its on-time response rate is 97.8%, the 46th percentile among companies with 100+ complaints.
- #1915
- of 3,843 companies by volume
- 97.8%
- on time (46th pctile)
- Mortgage
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Community Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 5 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 8 |
| 2023 | 2 |
| 2024 | 6 |
| 2025 | 5 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Community Mortgage, Inc.
46 complaints against First Community Mortgage, Inc. appear in the CFPB record, including 6 from the trailing year. The 17 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against First Community Mortgage, Inc. draw a 97.8% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 16.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Community Mortgage, Inc. have?
The CFPB has logged 46 complaints against First Community Mortgage, Inc. to date, of which 6 came in over the last 12 months.
Does First Community Mortgage, Inc. respond to complaints on time?
First Community Mortgage, Inc.'s CFPB timely-response rate is 97.8%. That is a strong response record by CFPB standards.
What product generates the most complaints for First Community Mortgage, Inc.?
Among all products tied to First Community Mortgage, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Community Mortgage, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against First Community Mortgage, Inc. - see all issues and counts above.
How do I file a complaint against First Community Mortgage, Inc.?
You can file a complaint against First Community Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Community Mortgage, Inc.?
Consumers in 17 states and territories have filed complaints about First Community Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Community Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.