CFPB Consumer Complaint Profile
First Mortgage Corporation
What 52 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 52
- Total complaints
- Mid-range
- 0
- Last 12 months
- 65.4%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
First Mortgage Corporation ranks #1792 of 3,843 financial companies by CFPB complaint volume, with 52 complaints on record. On-time replies land at 65.4%, the 5th percentile for the 100+ complaint peer group.
- #1792
- of 3,843 companies by volume
- 65.4%
- on time (5th pctile)
- Mortgage
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
65.4% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 4 |
| 2013 | 6 |
| 2014 | 9 |
| 2015 | 24 |
| 2016 | 8 |
| 2018 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Mortgage Corporation
52 complaints against First Mortgage Corporation appear in the CFPB record, including 0 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
First Mortgage Corporation's timely response rate stands at 65.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 9.8% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Mortgage Corporation have?
First Mortgage Corporation has 52 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does First Mortgage Corporation respond to complaints on time?
First Mortgage Corporation's CFPB timely-response rate is 65.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for First Mortgage Corporation?
"Mortgage" draws more CFPB complaints against First Mortgage Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with First Mortgage Corporation?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against First Mortgage Corporation - see all issues and counts above.
How do I file a complaint against First Mortgage Corporation?
You can file a complaint against First Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Mortgage Corporation?
The CFPB has recorded complaints against First Mortgage Corporation from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.8% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.