CFPB Consumer Complaint Profile
Wakefield & Associates, Inc.
Behind the 2,684 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,684
- Total complaints
- 0
- Last 12 months
- 91.4%
- Timely response
- 48
- States affected
The verdict
Wakefield & Associates, Inc. ranks #169 of 3,848 financial companies by CFPB complaint volume, with 2,684 complaints on record. 91.4% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #169
- of 3,848 companies by volume
- 91.4%
- answered on time
- Debt collection
- most-complained product
- 48
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 10 |
| 2014 | 58 |
| 2015 | 76 |
| 2016 | 87 |
| 2017 | 224 |
| 2018 | 243 |
| 2019 | 276 |
| 2020 | 445 |
| 2021 | 607 |
| 2022 | 657 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wakefield & Associates, Inc.
2,684 complaints against Wakefield & Associates, Inc. appear in the CFPB record, including 0 from the trailing year. The 48 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Wakefield & Associates, Inc.'s timely response rate stands at 91.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. In 22.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 1.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wakefield & Associates, Inc. have?
Wakefield & Associates, Inc. has 2,684 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Wakefield & Associates, Inc. respond to complaints on time?
Wakefield & Associates, Inc.'s CFPB timely-response rate is 91.4%.
What product generates the most complaints for Wakefield & Associates, Inc.?
Among all products tied to Wakefield & Associates, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Wakefield & Associates, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Wakefield & Associates, Inc.; the full issue list with counts is above.
How do I file a complaint against Wakefield & Associates, Inc.?
You can file a complaint against Wakefield & Associates, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wakefield & Associates, Inc.?
Consumers in 48 states and territories have filed complaints about Wakefield & Associates, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,684)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.