CFPB Consumer Complaint Profile
Franklin American Mortgage Co.
233 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 233
- Total complaints
- Above average
- 0
- Last 12 months
- 96.6%
- Timely response
- Below median
- 40
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Franklin American Mortgage Co. has accumulated 233 complaints, placing it #822 by volume. Its on-time response rate is 96.6%, the 36th percentile among companies with 100+ complaints.
- #822
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Mortgage
- most-complained product
- 40
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Franklin American Mortgage Co. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2018 complete years
- Annual CFPB complaint volume moved from 52 in 2017 to 31 in 2018 (2017 → 2018).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 9 |
| 2013 | 17 |
| 2014 | 30 |
| 2015 | 40 |
| 2016 | 54 |
| 2017 | 52 |
| 2018 | 31 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin American Mortgage Co.
233 complaints against Franklin American Mortgage Co. appear in the CFPB record, including 0 from the trailing year. The 40 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Franklin American Mortgage Co. draw a 96.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 23.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 10.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Franklin American Mortgage Co. have?
233 complaints have been filed against Franklin American Mortgage Co. with the CFPB overall - 0 of them in the past year.
Does Franklin American Mortgage Co. respond to complaints on time?
Franklin American Mortgage Co. has a 96.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Franklin American Mortgage Co.?
"Mortgage" draws more CFPB complaints against Franklin American Mortgage Co. than any other product - see the full breakdown above.
What is the most common complaint issue with Franklin American Mortgage Co.?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Franklin American Mortgage Co. - see all issues and counts above.
How do I file a complaint against Franklin American Mortgage Co.?
You can file a complaint against Franklin American Mortgage Co. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin American Mortgage Co.?
Consumers in 40 states and territories have filed complaints about Franklin American Mortgage Co. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Franklin American Mortgage Co.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.