CFPB Consumer Complaint Profile
Franklin Credit Management Corporation
What 268 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 268
- Total complaints
- 10
- Last 12 months
- 97.4%
- Timely response
- 34
- States affected
The verdict
Franklin Credit Management Corporation ranks #757 of 3,848 financial companies by CFPB complaint volume, with 268 complaints on record. It answers 97.4% of complaints on time - above the 93% median for companies with 100+ complaints.
- #757
- of 3,848 companies by volume
- 97.4%
- answered on time
- Mortgage
- most-complained product
- 34
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 20 |
| 2013 | 25 |
| 2014 | 23 |
| 2015 | 31 |
| 2016 | 34 |
| 2017 | 26 |
| 2018 | 17 |
| 2019 | 17 |
| 2020 | 11 |
| 2021 | 15 |
| 2022 | 9 |
| 2023 | 18 |
| 2024 | 11 |
| 2025 | 9 |
| 2026 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin Credit Management Corporation
Franklin Credit Management Corporation carries 268 complaints in the CFPB's database, 10 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
97.4% of CFPB-forwarded complaints against Franklin Credit Management Corporation get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 18.6% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Franklin Credit Management Corporation have?
Franklin Credit Management Corporation has 268 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Franklin Credit Management Corporation respond to complaints on time?
Franklin Credit Management Corporation's CFPB timely-response rate is 97.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Franklin Credit Management Corporation?
Among all products tied to Franklin Credit Management Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Franklin Credit Management Corporation?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Franklin Credit Management Corporation - see all issues and counts above.
How do I file a complaint against Franklin Credit Management Corporation?
You can file a complaint against Franklin Credit Management Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin Credit Management Corporation?
Consumers in 34 states and territories have filed complaints about Franklin Credit Management Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~268)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.