CFPB Consumer Complaint Profile
Franklin Credit Management Corporation
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 268
- Total complaints
- Above average
- 10
- Last 12 months
- 97.4%
- Timely response
- Below median
- 34
- States affected
The verdict
Franklin Credit Management Corporation ranks #755 of 3,843 financial companies by CFPB complaint volume. On response speed it sits at the 42nd percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Franklin Credit Management Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.4% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 20 |
| 2013 | 25 |
| 2014 | 23 |
| 2015 | 31 |
| 2016 | 34 |
| 2017 | 26 |
| 2018 | 17 |
| 2019 | 17 |
| 2020 | 11 |
| 2021 | 15 |
| 2022 | 9 |
| 2023 | 18 |
| 2024 | 11 |
| 2025 | 9 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin Credit Management Corporation
Franklin Credit Management Corporation draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Franklin Credit Management Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (18.6% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Franklin Credit Management Corporation have?
Franklin Credit Management Corporation has 268 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Franklin Credit Management Corporation respond to complaints on time?
Franklin Credit Management Corporation's CFPB timely-response rate is 97.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Franklin Credit Management Corporation?
Among all products tied to Franklin Credit Management Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Franklin Credit Management Corporation?
"Loan modification,collection,foreclosure" is the single most frequently cited issue in complaints against Franklin Credit Management Corporation - see all issues and counts above.
How do I file a complaint against Franklin Credit Management Corporation?
You can file a complaint against Franklin Credit Management Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin Credit Management Corporation?
Consumers in 34 states and territories have filed complaints about Franklin Credit Management Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.