CFPB Consumer Complaint Profile
Franklin First Financial, Ltd
Behind the 21 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 0
- Last 12 months
- 61.9%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Franklin First Financial, Ltd ranks #2800 of 3,843 financial companies by CFPB complaint volume, with 21 complaints on record. On-time replies land at 61.9%, the 4th percentile for the 100+ complaint peer group.
- #2800
- of 3,843 companies by volume
- 61.9%
- on time (4th pctile)
- Mortgage
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Franklin First Financial, Ltd vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
61.9% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin First Financial, Ltd
Franklin First Financial, Ltd carries 21 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 8 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Application, originator, mortgage broker" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Franklin First Financial, Ltd's timely response rate stands at 61.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 30% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 19%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Franklin First Financial, Ltd have?
21 complaints have been filed against Franklin First Financial, Ltd with the CFPB overall - 0 of them in the past year.
Does Franklin First Financial, Ltd respond to complaints on time?
Franklin First Financial, Ltd has a 61.9% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Franklin First Financial, Ltd?
"Mortgage" draws more CFPB complaints against Franklin First Financial, Ltd than any other product - see the full breakdown above.
What is the most common complaint issue with Franklin First Financial, Ltd?
"Application, originator, mortgage broker" is the single most frequently cited issue in complaints against Franklin First Financial, Ltd - see all issues and counts above.
How do I file a complaint against Franklin First Financial, Ltd?
You can file a complaint against Franklin First Financial, Ltd directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin First Financial, Ltd?
Consumers in 8 states and territories have filed complaints about Franklin First Financial, Ltd with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Franklin First Financial, Ltd: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.