CFPB Consumer Complaint Profile
Franklin Mortgage Solutions, LLC
Behind the 11 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 63.6%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
11 CFPB complaints put Franklin Mortgage Solutions, LLC at #3589 out of 3,843 financial companies ranked by complaint volume. It posts a 63.6% on-time response rate, the 5th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 63.6%
- on time (5th pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Franklin Mortgage Solutions, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
63.6% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 3 |
| 2015 | 1 |
| 2020 | 1 |
| 2021 | 4 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Franklin Mortgage Solutions, LLC
The CFPB Consumer Complaint Database has logged 11 complaints against Franklin Mortgage Solutions, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Franklin Mortgage Solutions, LLC draw a 63.6% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Franklin Mortgage Solutions, LLC have?
The CFPB has logged 11 complaints against Franklin Mortgage Solutions, LLC to date, of which 0 came in over the last 12 months.
Does Franklin Mortgage Solutions, LLC respond to complaints on time?
Franklin Mortgage Solutions, LLC has a 63.6% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Franklin Mortgage Solutions, LLC?
The most complained-about product for Franklin Mortgage Solutions, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Franklin Mortgage Solutions, LLC?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against Franklin Mortgage Solutions, LLC - see all issues and counts above.
How do I file a complaint against Franklin Mortgage Solutions, LLC?
You can file a complaint against Franklin Mortgage Solutions, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Franklin Mortgage Solutions, LLC?
Franklin Mortgage Solutions, LLC has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Franklin Mortgage Solutions, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.