CFPB Consumer Complaint Profile
Harborone Mortgage, LLC
27 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Harborone Mortgage, LLC has accumulated 27 complaints, placing it #2473 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2473
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Harborone Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 4 |
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 3 |
| 2023 | 2 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Harborone Mortgage, LLC
Harborone Mortgage, LLC carries 27 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 10 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Harborone Mortgage, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 14.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Harborone Mortgage, LLC have?
The CFPB has logged 27 complaints against Harborone Mortgage, LLC to date, of which 3 came in over the last 12 months.
Does Harborone Mortgage, LLC respond to complaints on time?
Harborone Mortgage, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Harborone Mortgage, LLC?
"Mortgage" draws more CFPB complaints against Harborone Mortgage, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Harborone Mortgage, LLC?
The most common issue reported by consumers about Harborone Mortgage, LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Harborone Mortgage, LLC?
You can file a complaint against Harborone Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Harborone Mortgage, LLC?
Consumers in 10 states and territories have filed complaints about Harborone Mortgage, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Harborone Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.