CFPB Consumer Complaint Profile
Home Financing Center
41 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 4
- Last 12 months
- 80.5%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Home Financing Center has accumulated 41 complaints, placing it #2018 by volume. On-time replies land at 80.5%, the 10th percentile for the 100+ complaint peer group.
- #2018
- of 3,843 companies by volume
- 80.5%
- on time (10th pctile)
- Mortgage
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Home Financing Center vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
80.5% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 3 |
| 2014 | 7 |
| 2015 | 5 |
| 2016 | 5 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 2 |
| 2022 | 2 |
| 2024 | 2 |
| 2025 | 2 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Home Financing Center
The CFPB Consumer Complaint Database has logged 41 complaints against Home Financing Center overall, with 4 of those filed in the trailing 12 months. Reports have come from consumers in 2 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Home Financing Center's timely response rate stands at 80.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 19% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 2.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Home Financing Center have?
Home Financing Center has 41 total consumer complaints filed with the CFPB, with 4 filed in the last 12 months.
Does Home Financing Center respond to complaints on time?
Home Financing Center has a 80.5% timely response rate to CFPB complaints.
What product generates the most complaints for Home Financing Center?
Among all products tied to Home Financing Center, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Home Financing Center?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about Home Financing Center; the full issue list with counts is above.
How do I file a complaint against Home Financing Center?
You can file a complaint against Home Financing Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Home Financing Center?
Consumers in 2 states and territories have filed complaints about Home Financing Center with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Home Financing Center: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.