CFPB Consumer Complaint Profile
ICUL Service Corporation
14 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 14
- Total complaints
- Below average
- 2
- Last 12 months
- 92.9%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
14 CFPB complaints put ICUL Service Corporation at #3314 out of 3,843 financial companies ranked by complaint volume. It posts a 92.9% on-time response rate, the 23rd percentile among companies with 100+ complaints.
- #3314
- of 3,843 companies by volume
- 92.9%
- on time (23rd pctile)
- Prepaid card
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ICUL Service Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.9% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 4 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ICUL Service Corporation
ICUL Service Corporation carries 14 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. "Prepaid card" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Problem getting a card or closing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against ICUL Service Corporation draw a 92.9% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 100% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 50% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ICUL Service Corporation have?
14 complaints have been filed against ICUL Service Corporation with the CFPB overall - 2 of them in the past year.
Does ICUL Service Corporation respond to complaints on time?
ICUL Service Corporation has a 92.9% timely response rate to CFPB complaints.
What product generates the most complaints for ICUL Service Corporation?
The most complained-about product for ICUL Service Corporation is "Prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with ICUL Service Corporation?
Consumers most often cite "Problem getting a card or closing an account" when complaining about ICUL Service Corporation; the full issue list with counts is above.
How do I file a complaint against ICUL Service Corporation?
You can file a complaint against ICUL Service Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ICUL Service Corporation?
ICUL Service Corporation has drawn CFPB complaints from 11 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for ICUL Service Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (100% here).
Also handles Prepaid card
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.