CFPB Consumer Complaint Profile
Intercontinental Capital Group
Behind the 102 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 102
- Total complaints
- Mid-range
- 2
- Last 12 months
- 88.2%
- Timely response
- Bottom quartile
- 22
- States affected
The verdict
Intercontinental Capital Group ranks #1316 of 3,843 financial companies by CFPB complaint volume, with 102 complaints on record. On-time replies land at 88.2%, the 15th percentile for the 100+ complaint peer group.
- #1316
- of 3,843 companies by volume
- 88.2%
- on time (15th pctile)
- Mortgage
- most-complained product
- 22
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Intercontinental Capital Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.2% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 4 |
| 2017 | 10 |
| 2018 | 6 |
| 2019 | 2 |
| 2020 | 19 |
| 2021 | 43 |
| 2022 | 13 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Intercontinental Capital Group
Intercontinental Capital Group carries 102 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 22 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Intercontinental Capital Group draw a 88.2% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 14.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Intercontinental Capital Group have?
Intercontinental Capital Group has 102 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Intercontinental Capital Group respond to complaints on time?
CFPB complaints against Intercontinental Capital Group draw a 88.2% timely-response rate inside the expected window.
What product generates the most complaints for Intercontinental Capital Group?
Among all products tied to Intercontinental Capital Group, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Intercontinental Capital Group?
The most common issue reported by consumers about Intercontinental Capital Group is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Intercontinental Capital Group?
You can file a complaint against Intercontinental Capital Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Intercontinental Capital Group?
Intercontinental Capital Group has drawn CFPB complaints from 22 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Intercontinental Capital Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Intercontinental Capital Group have?
Intercontinental Capital Group has 102 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Intercontinental Capital Group respond to complaints on time?
CFPB complaints against Intercontinental Capital Group draw a 88.2% timely-response rate inside the expected window.
What product generates the most complaints for Intercontinental Capital Group?
Among all products tied to Intercontinental Capital Group, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Intercontinental Capital Group?
The most common issue reported by consumers about Intercontinental Capital Group is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Intercontinental Capital Group?
You can file a complaint against Intercontinental Capital Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Intercontinental Capital Group?
Intercontinental Capital Group has drawn CFPB complaints from 22 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.