CFPB Consumer Complaint Profile
Interfirst Mortgage Company
61 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 61
- Total complaints
- Mid-range
- 0
- Last 12 months
- 91.8%
- Timely response
- Bottom quartile
- 15
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Interfirst Mortgage Company has accumulated 61 complaints, placing it #1659 by volume. It posts a 91.8% on-time response rate, the 21st percentile among companies with 100+ complaints.
- #1659
- of 3,843 companies by volume
- 91.8%
- on time (21st pctile)
- Mortgage
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Interfirst Mortgage Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.8% Among the lowest higher than 21% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 5 |
| 2013 | 8 |
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 4 |
| 2017 | 1 |
| 2020 | 8 |
| 2021 | 17 |
| 2022 | 10 |
| 2023 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Interfirst Mortgage Company
61 complaints against Interfirst Mortgage Company appear in the CFPB record, including 0 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Interfirst Mortgage Company's timely response rate stands at 91.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 30% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 13.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Interfirst Mortgage Company have?
Interfirst Mortgage Company has 61 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Interfirst Mortgage Company respond to complaints on time?
Interfirst Mortgage Company's CFPB timely-response rate is 91.8%.
What product generates the most complaints for Interfirst Mortgage Company?
Among all products tied to Interfirst Mortgage Company, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Interfirst Mortgage Company?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Interfirst Mortgage Company; the full issue list with counts is above.
How do I file a complaint against Interfirst Mortgage Company?
You can file a complaint against Interfirst Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Interfirst Mortgage Company?
Interfirst Mortgage Company has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Interfirst Mortgage Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (30% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Interfirst Mortgage Company have?
Interfirst Mortgage Company has 61 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Interfirst Mortgage Company respond to complaints on time?
Interfirst Mortgage Company's CFPB timely-response rate is 91.8%.
What product generates the most complaints for Interfirst Mortgage Company?
Among all products tied to Interfirst Mortgage Company, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Interfirst Mortgage Company?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Interfirst Mortgage Company; the full issue list with counts is above.
How do I file a complaint against Interfirst Mortgage Company?
You can file a complaint against Interfirst Mortgage Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Interfirst Mortgage Company?
Interfirst Mortgage Company has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.