CFPB Consumer Complaint Profile
Liberty Home Equity Solutions, Inc.
Behind the 36 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 0
- Last 12 months
- 94.4%
- Timely response
- Below median
- 18
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Liberty Home Equity Solutions, Inc. sits at #2143, with 36 complaints logged. On-time replies land at 94.4%, the 27th percentile for the 100+ complaint peer group.
- #2143
- of 3,843 companies by volume
- 94.4%
- on time (27th pctile)
- Mortgage
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Liberty Home Equity Solutions, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.4% Around the middle higher than 27% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 7 |
| 2014 | 5 |
| 2015 | 7 |
| 2016 | 5 |
| 2017 | 6 |
| 2018 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Liberty Home Equity Solutions, Inc.
36 complaints against Liberty Home Equity Solutions, Inc. appear in the CFPB record, including 0 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Application, originator, mortgage broker," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Liberty Home Equity Solutions, Inc. posts a 94.4% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 24.1% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Liberty Home Equity Solutions, Inc. have?
36 complaints have been filed against Liberty Home Equity Solutions, Inc. with the CFPB overall - 0 of them in the past year.
Does Liberty Home Equity Solutions, Inc. respond to complaints on time?
CFPB complaints against Liberty Home Equity Solutions, Inc. draw a 94.4% timely-response rate inside the expected window.
What product generates the most complaints for Liberty Home Equity Solutions, Inc.?
Among all products tied to Liberty Home Equity Solutions, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Liberty Home Equity Solutions, Inc.?
The most common issue reported by consumers about Liberty Home Equity Solutions, Inc. is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against Liberty Home Equity Solutions, Inc.?
You can file a complaint against Liberty Home Equity Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Liberty Home Equity Solutions, Inc.?
Liberty Home Equity Solutions, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Liberty Home Equity Solutions, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (24.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Liberty Home Equity Solutions, Inc. have?
36 complaints have been filed against Liberty Home Equity Solutions, Inc. with the CFPB overall - 0 of them in the past year.
Does Liberty Home Equity Solutions, Inc. respond to complaints on time?
CFPB complaints against Liberty Home Equity Solutions, Inc. draw a 94.4% timely-response rate inside the expected window.
What product generates the most complaints for Liberty Home Equity Solutions, Inc.?
Among all products tied to Liberty Home Equity Solutions, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Liberty Home Equity Solutions, Inc.?
The most common issue reported by consumers about Liberty Home Equity Solutions, Inc. is "Application, originator, mortgage broker." All complaint issues are listed above with their counts.
How do I file a complaint against Liberty Home Equity Solutions, Inc.?
You can file a complaint against Liberty Home Equity Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Liberty Home Equity Solutions, Inc.?
Liberty Home Equity Solutions, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.