CFPB Consumer Complaint Profile
Loan Servicing Group
What 10 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 20%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Loan Servicing Group has accumulated 10 complaints, placing it #3715 by volume. Its on-time response rate is 20%, the 1st percentile among companies with 100+ complaints.
- #3715
- of 3,843 companies by volume
- 20%
- on time (1st pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Loan Servicing Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
20% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2015 | 4 |
| 2019 | 1 |
| 2020 | 2 |
| 2022 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Loan Servicing Group
The CFPB Consumer Complaint Database has logged 10 complaints against Loan Servicing Group overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 7 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Loan Servicing Group's timely response rate stands at 20%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 20%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Loan Servicing Group have?
The CFPB has logged 10 complaints against Loan Servicing Group to date, of which 0 came in over the last 12 months.
Does Loan Servicing Group respond to complaints on time?
Loan Servicing Group's CFPB timely-response rate is 20%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Loan Servicing Group?
Among all products tied to Loan Servicing Group, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Loan Servicing Group?
"Trouble during payment process" is the single most frequently cited issue in complaints against Loan Servicing Group - see all issues and counts above.
How do I file a complaint against Loan Servicing Group?
You can file a complaint against Loan Servicing Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan Servicing Group?
Loan Servicing Group has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Loan Servicing Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Loan Servicing Group have?
The CFPB has logged 10 complaints against Loan Servicing Group to date, of which 0 came in over the last 12 months.
Does Loan Servicing Group respond to complaints on time?
Loan Servicing Group's CFPB timely-response rate is 20%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Loan Servicing Group?
Among all products tied to Loan Servicing Group, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Loan Servicing Group?
"Trouble during payment process" is the single most frequently cited issue in complaints against Loan Servicing Group - see all issues and counts above.
How do I file a complaint against Loan Servicing Group?
You can file a complaint against Loan Servicing Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Loan Servicing Group?
Loan Servicing Group has drawn CFPB complaints from 7 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.