CFPB Consumer Complaint Profile
Long & Foster Financial Services, Inc.
69 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 69
- Total complaints
- Mid-range
- 6
- Last 12 months
- 85.5%
- Timely response
- Bottom quartile
- 27
- States affected
The verdict
Long & Foster Financial Services, Inc. ranks #1570 of 3,843 financial companies by CFPB complaint volume, with 69 complaints on record. Its on-time response rate is 85.5%, the 13th percentile among companies with 100+ complaints.
- #1570
- of 3,843 companies by volume
- 85.5%
- on time (13th pctile)
- Mortgage
- most-complained product
- 27
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Long & Foster Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.5% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 6 |
| 2021 | 15 |
| 2022 | 9 |
| 2023 | 8 |
| 2024 | 7 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Long & Foster Financial Services, Inc.
69 complaints against Long & Foster Financial Services, Inc. appear in the CFPB record, including 6 from the trailing year. The 27 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Long & Foster Financial Services, Inc.'s timely response rate stands at 85.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved cases drew a formal consumer-dispute rate of 16.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 15.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Long & Foster Financial Services, Inc. have?
Long & Foster Financial Services, Inc. has 69 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Long & Foster Financial Services, Inc. respond to complaints on time?
Long & Foster Financial Services, Inc.'s CFPB timely-response rate is 85.5%.
What product generates the most complaints for Long & Foster Financial Services, Inc.?
"Mortgage" draws more CFPB complaints against Long & Foster Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Long & Foster Financial Services, Inc.?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Long & Foster Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Long & Foster Financial Services, Inc.?
You can file a complaint against Long & Foster Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Long & Foster Financial Services, Inc.?
Long & Foster Financial Services, Inc. has drawn CFPB complaints from 27 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Long & Foster Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Long & Foster Financial Services, Inc. have?
Long & Foster Financial Services, Inc. has 69 total consumer complaints filed with the CFPB, with 6 filed in the last 12 months.
Does Long & Foster Financial Services, Inc. respond to complaints on time?
Long & Foster Financial Services, Inc.'s CFPB timely-response rate is 85.5%.
What product generates the most complaints for Long & Foster Financial Services, Inc.?
"Mortgage" draws more CFPB complaints against Long & Foster Financial Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Long & Foster Financial Services, Inc.?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Long & Foster Financial Services, Inc. - see all issues and counts above.
How do I file a complaint against Long & Foster Financial Services, Inc.?
You can file a complaint against Long & Foster Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Long & Foster Financial Services, Inc.?
Long & Foster Financial Services, Inc. has drawn CFPB complaints from 27 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.