CFPB Consumer Complaint Profile
Metropolitan Home Mortgage, Inc.
Consumers have filed 23 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 0
- Last 12 months
- 69.6%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
23 CFPB complaints put Metropolitan Home Mortgage, Inc. at #2678 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 69.6%, the 6th percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 69.6%
- on time (6th pctile)
- Mortgage
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Metropolitan Home Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
69.6% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 6 |
| 2014 | 2 |
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Metropolitan Home Mortgage, Inc.
The CFPB Consumer Complaint Database has logged 23 complaints against Metropolitan Home Mortgage, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Metropolitan Home Mortgage, Inc. posts a 69.6% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Metropolitan Home Mortgage, Inc. have?
The CFPB has logged 23 complaints against Metropolitan Home Mortgage, Inc. to date, of which 0 came in over the last 12 months.
Does Metropolitan Home Mortgage, Inc. respond to complaints on time?
CFPB complaints against Metropolitan Home Mortgage, Inc. draw a 69.6% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Metropolitan Home Mortgage, Inc.?
"Mortgage" draws more CFPB complaints against Metropolitan Home Mortgage, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Metropolitan Home Mortgage, Inc.?
The most common issue reported by consumers about Metropolitan Home Mortgage, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Metropolitan Home Mortgage, Inc.?
You can file a complaint against Metropolitan Home Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Metropolitan Home Mortgage, Inc.?
Consumers in 8 states and territories have filed complaints about Metropolitan Home Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Metropolitan Home Mortgage, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Metropolitan Home Mortgage, Inc. have?
The CFPB has logged 23 complaints against Metropolitan Home Mortgage, Inc. to date, of which 0 came in over the last 12 months.
Does Metropolitan Home Mortgage, Inc. respond to complaints on time?
CFPB complaints against Metropolitan Home Mortgage, Inc. draw a 69.6% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Metropolitan Home Mortgage, Inc.?
"Mortgage" draws more CFPB complaints against Metropolitan Home Mortgage, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Metropolitan Home Mortgage, Inc.?
The most common issue reported by consumers about Metropolitan Home Mortgage, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Metropolitan Home Mortgage, Inc.?
You can file a complaint against Metropolitan Home Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Metropolitan Home Mortgage, Inc.?
Consumers in 8 states and territories have filed complaints about Metropolitan Home Mortgage, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.