CFPB Consumer Complaint Profile
Michigan Mutual, Inc.
Consumers have filed 42 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 42
- Total complaints
- Mid-range
- 3
- Last 12 months
- 92.9%
- Timely response
- Bottom quartile
- 18
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Michigan Mutual, Inc. sits at #1996, with 42 complaints logged. On-time replies land at 92.9%, the 23rd percentile for the 100+ complaint peer group.
- #1996
- of 3,843 companies by volume
- 92.9%
- on time (23rd pctile)
- Mortgage
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Michigan Mutual, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.9% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 7 |
| 2022 | 9 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 2 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Michigan Mutual, Inc.
The CFPB Consumer Complaint Database has logged 42 complaints against Michigan Mutual, Inc. overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 18 states and territories, making this a multi-regional complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Michigan Mutual, Inc.'s timely response rate stands at 92.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 14.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Michigan Mutual, Inc. have?
Michigan Mutual, Inc. has 42 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Michigan Mutual, Inc. respond to complaints on time?
Michigan Mutual, Inc.'s CFPB timely-response rate is 92.9%.
What product generates the most complaints for Michigan Mutual, Inc.?
The most complained-about product for Michigan Mutual, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Michigan Mutual, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Michigan Mutual, Inc.; the full issue list with counts is above.
How do I file a complaint against Michigan Mutual, Inc.?
You can file a complaint against Michigan Mutual, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Michigan Mutual, Inc.?
The CFPB has recorded complaints against Michigan Mutual, Inc. from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Michigan Mutual, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (14.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Michigan Mutual, Inc. have?
Michigan Mutual, Inc. has 42 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Michigan Mutual, Inc. respond to complaints on time?
Michigan Mutual, Inc.'s CFPB timely-response rate is 92.9%.
What product generates the most complaints for Michigan Mutual, Inc.?
The most complained-about product for Michigan Mutual, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Michigan Mutual, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Michigan Mutual, Inc.; the full issue list with counts is above.
How do I file a complaint against Michigan Mutual, Inc.?
You can file a complaint against Michigan Mutual, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Michigan Mutual, Inc.?
The CFPB has recorded complaints against Michigan Mutual, Inc. from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.