CFPB Consumer Complaint Profile
Milend, Inc.
What 16 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 1
- Last 12 months
- 93.8%
- Timely response
- Below median
- 9
- States affected
The verdict
16 CFPB complaints put Milend, Inc. at #3154 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 93.8%, the 26th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 93.8%
- on time (26th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Milend, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.8% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 4 |
| 2020 | 1 |
| 2022 | 1 |
| 2024 | 3 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Milend, Inc.
16 complaints against Milend, Inc. appear in the CFPB record, including 1 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Milend, Inc. posts a 93.8% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 12.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Milend, Inc. have?
The CFPB has logged 16 complaints against Milend, Inc. to date, of which 1 came in over the last 12 months.
Does Milend, Inc. respond to complaints on time?
CFPB complaints against Milend, Inc. draw a 93.8% timely-response rate inside the expected window.
What product generates the most complaints for Milend, Inc.?
The most complained-about product for Milend, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Milend, Inc.?
The most common issue reported by consumers about Milend, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Milend, Inc.?
You can file a complaint against Milend, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Milend, Inc.?
The CFPB has recorded complaints against Milend, Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Milend, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Milend, Inc. have?
The CFPB has logged 16 complaints against Milend, Inc. to date, of which 1 came in over the last 12 months.
Does Milend, Inc. respond to complaints on time?
CFPB complaints against Milend, Inc. draw a 93.8% timely-response rate inside the expected window.
What product generates the most complaints for Milend, Inc.?
The most complained-about product for Milend, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Milend, Inc.?
The most common issue reported by consumers about Milend, Inc. is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Milend, Inc.?
You can file a complaint against Milend, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Milend, Inc.?
The CFPB has recorded complaints against Milend, Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.