CFPB Consumer Complaint Profile
Modern Finance Company
Behind the 13 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Modern Finance Company has accumulated 13 complaints, placing it #3408 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3408
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Consumer Loan
- most-complained product
- 1
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Modern Finance Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 4 |
| 2017 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 2 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Modern Finance Company
13 complaints against Modern Finance Company appear in the CFPB record, including 0 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Consumer Loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing the loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Modern Finance Company draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 60% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 23.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Modern Finance Company have?
The CFPB has logged 13 complaints against Modern Finance Company to date, of which 0 came in over the last 12 months.
Does Modern Finance Company respond to complaints on time?
Modern Finance Company has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Modern Finance Company?
Among all products tied to Modern Finance Company, "Consumer Loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Modern Finance Company?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Modern Finance Company - see all issues and counts above.
How do I file a complaint against Modern Finance Company?
You can file a complaint against Modern Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Modern Finance Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (60% here).
Also handles Consumer Loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Modern Finance Company have?
The CFPB has logged 13 complaints against Modern Finance Company to date, of which 0 came in over the last 12 months.
Does Modern Finance Company respond to complaints on time?
Modern Finance Company has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Modern Finance Company?
Among all products tied to Modern Finance Company, "Consumer Loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Modern Finance Company?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Modern Finance Company - see all issues and counts above.
How do I file a complaint against Modern Finance Company?
You can file a complaint against Modern Finance Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.