CFPB Consumer Complaint Profile
Platinum Home Mortgage Corporation
Consumers have filed 35 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 35
- Total complaints
- Mid-range
- 0
- Last 12 months
- 97.1%
- Timely response
- Below median
- 13
- States affected
The verdict
Platinum Home Mortgage Corporation ranks #2180 of 3,843 financial companies by CFPB complaint volume, with 35 complaints on record. It posts a 97.1% on-time response rate, the 40th percentile among companies with 100+ complaints.
- #2180
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Platinum Home Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 6 |
| 2014 | 1 |
| 2015 | 3 |
| 2016 | 7 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Platinum Home Mortgage Corporation
35 complaints against Platinum Home Mortgage Corporation appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Loan servicing, payments, escrow account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Platinum Home Mortgage Corporation's timely response rate stands at 97.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 19% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 37.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Platinum Home Mortgage Corporation have?
35 complaints have been filed against Platinum Home Mortgage Corporation with the CFPB overall - 0 of them in the past year.
Does Platinum Home Mortgage Corporation respond to complaints on time?
Platinum Home Mortgage Corporation's CFPB timely-response rate is 97.1%. This is considered excellent.
What product generates the most complaints for Platinum Home Mortgage Corporation?
The most complained-about product for Platinum Home Mortgage Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Platinum Home Mortgage Corporation?
The most common issue reported by consumers about Platinum Home Mortgage Corporation is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Platinum Home Mortgage Corporation?
You can file a complaint against Platinum Home Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Platinum Home Mortgage Corporation?
Platinum Home Mortgage Corporation has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Platinum Home Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Platinum Home Mortgage Corporation have?
35 complaints have been filed against Platinum Home Mortgage Corporation with the CFPB overall - 0 of them in the past year.
Does Platinum Home Mortgage Corporation respond to complaints on time?
Platinum Home Mortgage Corporation's CFPB timely-response rate is 97.1%. This is considered excellent.
What product generates the most complaints for Platinum Home Mortgage Corporation?
The most complained-about product for Platinum Home Mortgage Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Platinum Home Mortgage Corporation?
The most common issue reported by consumers about Platinum Home Mortgage Corporation is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Platinum Home Mortgage Corporation?
You can file a complaint against Platinum Home Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Platinum Home Mortgage Corporation?
Platinum Home Mortgage Corporation has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.